Responsible Gaming at fg66e — Play Smart, Stay in Control

1. Age Restriction and Verification

Age verification is a mandatory step in the fg66e account registration process. All new players are required to confirm that they are aged 18 or above at the time of registration. Following registration, fg66e conducts a Know Your Customer (KYC) verification process that includes the submission of government-issued identity documents — such as a National Identity Card or passport — to confirm the player's date of birth and identity.

Accounts for which age verification cannot be completed to fg66e's satisfaction will have their ability to deposit, wager, and withdraw funds suspended until verification is successfully concluded. Accounts found to belong to individuals under the age of 18 will be closed immediately, all funds returned to the verified payment source, and any winnings generated forfeited.

fg66e also encourages parents and guardians to make use of internet filtering and parental control software to prevent underage individuals from accessing online gambling platforms. If you suspect that a person under 18 has accessed or registered on fg66e, please contact our team immediately at [email protected].

2. Recognising Problem Gambling

Gambling is intended to be an enjoyable leisure activity. However, for a minority of players it can develop into a compulsive behaviour that negatively affects their financial wellbeing, personal relationships, and mental health. Early recognition of the warning signs of problem gambling is the most effective way to prevent serious harm.

The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these patterns in your own behaviour, we encourage you to make use of the support tools available through fg66e or to seek professional help.

3. Responsible Gaming Tools

fg66e provides a comprehensive suite of responsible gaming tools that are available to all registered players at no cost. These tools are designed to put you in control of your gambling activity and to support you in maintaining healthy boundaries around your play. All tools can be activated by contacting [email protected].

All limit reductions and cool-off activations take effect immediately upon confirmation. Limit increases, by contrast, are subject to a mandatory 7-day cooling-off period before they come into force — this deliberate delay is designed to prevent impulsive decisions made in the heat of play from undermining the protections you have chosen to put in place.

4. Self-Exclusion Programme

Self-exclusion is a formal commitment to stop gambling with fg66e for a defined period. It is the strongest protective measure available and is appropriate when you feel that you have lost control of your gambling behaviour or that it is causing significant harm. fg66e takes all self-exclusion requests seriously and processes them as a matter of priority.

Self-exclusion periods available at fg66e are:

• 30 days — a short-term exclusion appropriate for players who need a break and want to reassess their relationship with gambling.
• 90 days — a medium-term exclusion that provides a meaningful period of distance from gambling activity.
• 6 months — a longer exclusion period recommended for players who have identified a recurring pattern of problematic behaviour.
• 1 year — an extended exclusion appropriate for players with a more serious concern about their gambling habits.
• 5 years — a long-term exclusion for players who need a substantial period away from the platform.
• Permanent exclusion — an irreversible closure of your fg66e account with no option to reopen it. This option is appropriate for players who determine that gambling should play no further part in their life.

To request self-exclusion, follow these steps:

1. Contact our support team by sending an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered account username and your chosen exclusion period in the message body.
2. Identity confirmation — our team may ask you to confirm your identity to ensure the request is being made by the account holder. This step protects against unauthorised exclusion requests.
3. Exclusion activation — once confirmed, your self-exclusion will be applied to your account within 24 hours. You will receive a confirmation email once the exclusion is active.
4. Account suspension — during the exclusion period, you will be unable to log in, deposit, place bets, or access real-money games. Any pending withdrawals of existing balances will be processed to your verified payment method.
5. Post-exclusion review — for exclusions of 6 months or longer, fg66e will contact you before the exclusion expires to ask whether you wish to extend it. Returning to play after a significant exclusion period should always be a considered decision.

5. Deposit and Wagering Limits

Setting a deposit limit is one of the most practical and effective tools for keeping your gambling within a budget you are comfortable with. fg66e strongly encourages all players — not just those experiencing difficulty — to set a deposit limit from the outset of their account. Treating gambling as a form of entertainment with a fixed budget, rather than as a source of income, is the foundation of responsible play.

Deposit limits at fg66e can be configured in BDT (Bangladeshi Taka) across daily, weekly, and monthly timeframes. When a deposit limit is active, any attempt to deposit an amount that would take your total deposits for the relevant period above the set limit will be declined automatically by the platform. You will be informed of your remaining deposit allowance within each period via the account dashboard.

Key rules governing deposit limits on the fg66e platform:

• A limit reduction takes effect immediately upon submission — there is no delay when you choose to be more conservative with your spending.
• A limit increase is subject to a mandatory 7-day waiting period before it takes effect. This delay ensures that limit increases are not made impulsively during or immediately after a session.
• Limits apply to all deposit methods collectively — bKash, Nagad, Rocket, Upay, bank transfer, and card deposits all count toward the same limit. You cannot circumvent a limit by switching payment methods.
• If you hold an active self-exclusion, deposit limits are overridden entirely — no deposits are possible during a self-exclusion period regardless of any limits that were in place.

6. Time-Out and Session Controls

Time is one of the most significant resources at risk in problem gambling. Extended, uninterrupted gaming sessions reduce awareness of time passing and can encourage impulsive decisions. fg66e provides a range of session control features to help you maintain awareness of how long you are playing and to enforce breaks when needed.

Session Duration Reminders are optional notifications that appear on-screen after a set period of continuous play. They display the length of your current session and your net gaming result for that session, giving you the information you need to make an informed decision about whether to continue. Session reminders are available at 30-minute, 1-hour, and 2-hour intervals and can be configured through the account settings or by contacting support.

Maximum Session Limits allow you to define an absolute maximum duration for any single gaming session. When the maximum session duration is reached, you will be automatically logged out of the platform and prevented from logging back in for a mandatory rest period. The rest period can be configured between 1 hour and 24 hours. This feature is particularly effective for players who find it difficult to stop playing once a session has begun.

Cool-Off Periods are short-term account suspensions that allow you to step away from the platform for a defined period without committing to a full self-exclusion. During a cool-off, your account is temporarily suspended for real-money play. Cool-off periods of 24 hours, 48 hours, and 7 days are available. Unlike self-exclusion, a cool-off period cannot be cancelled before it expires — once activated, it runs its full duration.

7. Protecting Vulnerable Players

fg66e recognises that some players may be in circumstances that make them particularly vulnerable to gambling-related harm. This includes, but is not limited to, players who are experiencing financial hardship, mental health challenges, bereavement, relationship breakdown, or addiction to other substances. fg66e is committed to identifying and supporting vulnerable players with care and sensitivity.

Players who may be at elevated risk are identified through a combination of account activity monitoring, player-initiated contact, and KYC review processes. When vulnerability indicators are present, fg66e's responsible gaming team will:

• Reach out to the player proactively to offer support tools and information about help services.
• Conduct an enhanced review of the player's account activity and deposit patterns.
• Offer to apply cooling-off periods, deposit limits, or self-exclusion on the player's behalf.
• In cases of serious concern, temporarily restrict the player's ability to deposit pending further review.
• Ensure that all communications are handled with discretion, empathy, and without commercial pressure of any kind.

fg66e does not use targeted marketing or personalised bonus offers to encourage players who have shown signs of problem gambling to increase their deposits or extend their play. Players who have activated responsible gaming tools are excluded from promotional communications by default.

If you are a family member or close associate who is concerned about someone else's gambling at fg66e, you may contact our responsible gaming team to raise your concern. While fg66e is bound by data protection obligations and cannot share account-specific information with third parties, we take all third-party welfare concerns seriously and will take appropriate action within the bounds of our obligations.

8. Getting Help and Support

If you believe that gambling is having a negative impact on your life — or the life of someone close to you — the most important thing to do is to reach out for help. You do not need to be in a crisis to seek support; acting early is always better than waiting.

fg66e encourages all players who are concerned about their gambling to take the following steps:

1. Activate a protective tool — even if you are unsure whether you have a problem, setting a deposit limit or taking a cool-off period is a no-risk first step. Contact [email protected] to activate these tools immediately.
2. Speak to someone you trust — talking to a family member, close friend, or trusted colleague about your gambling can provide both emotional support and an external perspective on your behaviour.
3. Seek professional support — problem gambling is a recognised health condition and professional support is available. Speak to a healthcare provider or counsellor if you feel that gambling is affecting your mental health or financial wellbeing.
4. Review your financial situation — if gambling has resulted in financial difficulty, consider speaking with a financial counsellor or debt advisor to understand your options and create a recovery plan.
5. Request self-exclusion — if you feel that you cannot control your gambling without external enforcement, submit a self-exclusion request to fg66e via [email protected]. Our team will process your request within 24 hours.